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Terms of service
THE PUZZLE THEORY – TERMS OF SERVICE Last updated: 5 July 2025
OVERVIEW
This website is operated by The Puzzle Theory ("Puzzle Theory", "we", "us" or "our"). We offer this website—including all information, tools and services (collectively, the "Services") available from this site—to you, the user ("you" or "your"), conditioned upon your acceptance of all terms, conditions, policies and notices stated here (the "Terms" or "Terms of Service").
By visiting our site and/or purchasing something from us, you engage in our Services and agree to be bound by these Terms, including any additional terms, conditions and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants and contributors of content.
If you do not agree to all the Terms, you may not access the website or use any Services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
We reserve the right to update, change or replace any part of these Terms by posting updates on this page. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., which provides the e‑commerce platform that allows us to sell our products and Services to you.
1. ONLINE STORE TERMS
1.1 By agreeing to these Terms, you represent that you are at least the age of majority in your province, state or country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.
1.2 You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Services, violate any laws in your jurisdiction (including but not limited to copyright laws).
1.3 You must not transmit any worms, viruses or any code of a destructive nature.
1.4 A breach or violation of any of the Terms will result in an immediate termination of your access to the Services.
2. GENERAL CONDITIONS
2.1 We reserve the right to refuse service to anyone for any reason at any time.
2.2 You understand that your content (excluding credit‑card information) may be transferred unencrypted and involve transmissions over various networks; and changes to conform and adapt to technical requirements. Credit‑card information is always encrypted during transfer over networks.
2.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services without our express written permission.
2.4 Headings used in this agreement are for convenience only and will not limit or otherwise affect these Terms.
3. ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION
Information on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, complete or timely sources. Historical information on this site is not current and is provided for reference only. We may modify the contents of this site at any time, but we have no obligation to update any information.
4. MODIFICATIONS TO THE SERVICES & PRICES
Prices for our products are subject to change without notice. We may modify or discontinue the Services (or any part thereof) at any time without notice. We shall not be liable to you or to any third‑party for any modification, price change, suspension or discontinuance of the Services.
5. PRODUCTS & SERVICES
5.1 Certain products or Services may be available exclusively online and may have limited quantities. They are subject to return or exchange only according to our Shipping & Return Policy (https://www.thepuzzletheory.ca/pages/shipping-and-return-policy).
5.2 We have made every effort to display as accurately as possible the colours and images of our products, but we cannot guarantee that your monitor's display of any colour will be accurate.
5.3 We reserve the right to limit the sales of our products or Services to any person, geographic region or jurisdiction, and to limit quantities, in our sole discretion.
5.4 All descriptions of products or pricing are subject to change at any time without notice. Any offer for any product or Service is void where prohibited.
5.5 We do not warrant that the quality of any products, Services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Services will be corrected.
6. ACCURACY OF BILLING & ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us and may limit or cancel quantities purchased per person, household or order (including orders placed under the same account, credit card or billing/shipping address). If we make a change to or cancel an order, we will attempt to notify you via the e‑mail and/or billing address/phone number provided.
You agree to provide current, complete and accurate purchase and account information for all purchases, and to promptly update your account details so we can complete your transactions and contact you as needed.
7. OPTIONAL TOOLS
We may provide you with access to third‑party tools over which we neither monitor nor have control. You acknowledge that such tools are provided “as is” and “as available” without any warranties or conditions of any kind and without endorsement. Any use of optional tools is entirely at your own risk. Future new features or Services shall also be subject to these Terms.
8. THIRD‑PARTY LINKS
Certain content, products and Services available via our site may include materials from third parties. Third‑party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and will not have liability for any third‑party materials or websites. Complaints regarding third‑party products should be directed to the third party.
9. USER COMMENTS, FEEDBACK & SUBMISSIONS
If you send us comments, you agree that we may, at any time, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us, without restriction and without obligation to maintain them in confidence, compensate you or respond. Comments must not violate any rights of third parties or contain unlawful, abusive or obscene material.
10. PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy (https://www.thepuzzletheory.ca/policies/privacy-policy).
11. ERRORS, INACCURACIES & OMISSIONS
Occasionally there may be information on our site or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any such errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
12. PROHIBITED USES
In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content for any unlawful purpose; to solicit others to perform unlawful acts; to violate any laws; to infringe our intellectual‑property rights or those of others; to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate; to submit false or misleading information; to upload viruses or malicious code; to collect personal information of others; to spam, phish, pretext or scrape; for any obscene purpose; or to interfere with the security features of the Services. We reserve the right to terminate your use of the Services for violating any prohibited use.
13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of our Services will be uninterrupted, timely, secure or error‑free. The Services and all products delivered to you are provided “as is” and “as available”, without any representation, warranties or conditions of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title and non‑infringement.
To the fullest extent permitted by law, in no case shall Puzzle Theory or its directors, officers, employees, affiliates, agents, contractors, suppliers or licensors be liable for any indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the Services or any product.
14. INDEMNIFICATION
You agree to indemnify, defend and hold harmless Puzzle Theory and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms or violation of any law or the rights of a third party.
15. SEVERABILITY
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
16. TERMINATION
These Terms are effective unless and until terminated by either you or us. You may terminate by notifying us that you no longer wish to use the Services, or when you cease using the site. If we suspect you have failed to comply with any provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to the date of termination.
17. ENTIRE AGREEMENT
These Terms and any policies or operating rules posted by us on this site constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements, communications and proposals, whether oral or written. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
18. GOVERNING LAW & DISPUTE RESOLUTION
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict‑of‑laws principles. You agree to attorn to the exclusive jurisdiction of the courts of British Columbia for the resolution of any disputes.
19. CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of the site or the Services following the posting of any changes constitutes acceptance of those changes.
20. CONTACT INFORMATION
Questions about the Terms should be sent to hello@thepuzzletheory.ca.
Trade Name: The Puzzle Theory
Legal Entity: Youhe Studio Corp.
Address: 2957 139A Street, Vancouver, BC, Canada
Telephone: +1 604 724 5869
BN: 736256306 RC0001
GST: 736256306 RT0001